1. Return & Refunds
In the case that a customer is dissatisfied with a purchase they have made, the customer can make use of our return or refund policy.
To qualify for a refund, the following conditions must be met:
- Customers must apply for a refund within 7 days of receiving the item or items
- Items must be returned unused, in the original packaging (unopened).
- The product must be able to be resold
Once the refund request is accepted by our after-sales team, a Tololi voucher will be awarded to the customer. The Tololi voucher is equal to the value of the original purchase.
2. Damaged Items & Replacement
Should a product be damaged or missing any parts or accessories at the time of delivery/collection. Please notify our after-sales team within 7 days of delivery/collection.
The product can then be returned to the Tololi Office in Windhoek, Namibia. Once the after-sales team has inspected the product and validated your return, we shall; replace the product immediately if the item is in stock. (If not, a replacement will be ordered) OR award a Tololi voucher equal to the value of the original purchase.
For more info or any queries contact,
+ 264 81 412 5726